Refund Policy of Crust & Craft Pizzeria
At Crust & Craft Pizzeria, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, we are committed to customer satisfaction. If you are not entirely satisfied with your purchase, our refund policy outlined below will assist you with returning an item and receiving a refund.
Conditions for a Valid Refund Request
In order to be eligible for a refund:
- The item must have been purchased from our website eastwindow.cyou or in-store at our location.
- You must initiate the return within 14 days of receipt.
- The item must be in its original condition, unused, and undamaged.
- You must provide the purchase receipt or proof of purchase.
Non-Refundable Items
Some items are not eligible for a refund, such as:
- Gift cards
- Custom-made or personalized items
- Items purchased on sale or with a discount
Process for Returns & Refunds
To initiate a return, please contact our customer service team by calling +44 20 7946 0958. Follow these steps:
- Contact our support team to confirm your return eligibility and receive the return address.
- Return the item in its original packaging, including any accessories or free gifts.
- Send the item via a traceable shipping method to our return address.
- Once we receive your returned item, we will inspect it and notify you about the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping Costs
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions regarding our refund policy, please contact us at +44 20 7946 0958. We are here to help and ensure you have a pleasant experience with Crust & Craft Pizzeria!
This policy is subject to change without notice and was last updated on March 1, 2023. Please review it periodically for changes.